I collaborated with the CP Manager to create strategic work plans that aligned with project goals and organizational objectives, while enhancing the team's case management capabilities through targeted training. I organized regular advocacy meetings with government and civil society to promote CPU efforts and foster long-term sustainability. I ensured data accuracy and security through regular checks and implemented strong data management practices. By maintaining close communication with various departments and CSOs, I facilitated immediate service provision and established coordination with government entities through MOUs. I also conducted staff training on child protection, case management, and community networks, adapting intervention packages for field teams. I regularly tracked project progress, identified challenges, and ensured alignment with IRC’s strategy and CP Minimum Standards. I provided technical guidance to field staff, conducted field visits for monitoring, and ensured quality and timely implementation of activities. I built the capacity of staff, partners, and stakeholders, collaborating with SWD and DCPUs to strengthen case worker skills. Additionally, I integrated CP interventions with other sectors such as Education, Health, Livelihood, and WASH, while developing and implementing M&E tools for effective tracking and reporting. I participated in grant meetings and contributed to systematic data reporting for IRC and donors. In representation and coordination efforts, I built strong relationships with government and stakeholders, positioning IRC as a key player in CP initiatives. I represented IRC in provincial meetings, CP Sub-Working Groups, and Case Management Conferences, while also supporting partners in developing referral mechanisms and collaborating with MHPSS teams to integrate psychosocial support into case management services.

Promote and actively participate in initiatives and efforts to build team engagement, inclusion, and cohesion in IRC. Foster ongoing learning, honest dialogue, and reflection to strengthen safeguarding and to promote IRC values and adherence to IRC policies. Ensure that each caseworker is effectively implementing the case management according to Standard Operating Procedures through regular individual meetings and case reviews with caseworkers. Monitor timescales for response, services follow-up and review of cases. Ensure cases are receiving appropriate support; and when needed, support individual cases and provide regular monitoring of all aspects of case management services. Provide ongoing technical support and capacity building to caseworkers through formal trainings and on-the-job training (ie: shadowing, observations, coaching sessions, etc.). Assign and review caseworker’s caseloads to ensure they are manageable and share challenges with Supervisor. Support and monitor the assistants during the presentation of Brighter future sessions on changing nutrition behaviors for parents. To ensure effective implementation of services mapping for children harmed or at risk of being harmed through appropriate assignment of cases, monitoring and mentorship to mobile response case workers. Provide mentorship individually and through group meetings, collaborate with other CM staff and partners to regularly report trends and communicate closely with the Senior officer, CPM and CPC. Conduct post-service child and family interviews to evaluate the quality and impact of case management by the case workers. Document feedback and analyses trends regularly; discuss lessons learned with the team and CPC and CPM. Consistently and proactively supervise and assess the safety of field teams; promptly reporting concerns or incidents to IRC management and collaborating closely with community leaders and other external parties as the need arises to maintain/improve the security environment. 

While working as an Academic and Professional Researcher and Writer at Freelancer Hub in Quetta on a part-time basis, I successfully completed a variety of tasks. These include conducting thorough academic research on diverse topics, creating well-structured reports, and developing high-quality written content for clients. I consistently delivered work on time, ensuring that the outputs met the required academic standards, including proper referencing and adherence to specific guidelines. I also engaged in freelance writing projects that required a deep understanding of complex subjects, which helped clients achieve their research goals and academic success. My responsibilities also involved proofreading and editing reports to enhance clarity and coherence while providing continuous support and feedback to clients. This work continues occasionally in my free time.

I conducted comprehensive baseline and diagnostic surveys to inform project planning and implementation, ensuring evidence-based decision-making. I facilitated Local Education Council (LEC) meetings across 28 high schools and established a strong community network to enhance participation in awareness sessions. I coordinated Community Education Committee (CEC) meetings in 13 locations, developing partnerships with local CBOs and NGOs to improve community mobilization. Additionally, I organized stakeholder workshops for situation analysis and strengthened community organizations by providing management skills training and conducting regular follow-up visits. Effective linkages were created between community organizations and service delivery agencies.
In terms of educational access, I ensured optimal access to basic education and literacy for the target population in Quetta District by 2022/2023. I also enhanced livelihoods by implementing skill development programs for host and refugee communities, focusing on dressmaking, fashion designing, and cuisine, while facilitating access to vocational training and apprenticeship opportunities. Psycho-social support and counseling services were provided to address mental health challenges, and health and hygiene awareness sessions were organized for both host and refugee populations. I also facilitated access to legal assistance and referral services.
In collaboration with local schools, community centers, and NGOs, I supported the delivery of basic education programs, including computer courses, English language training, and literacy classes for street-working and out-of-school children. I monitored and evaluated the impact of community outreach activities, collecting feedback for continuous improvement, and prepared regular reports and documentation on program outcomes and challenges.

I conducted extensive research on Green Line Local Bus Services, assessing their potential impact on Baluchistan, and gathered and analyzed primary and secondary data to support research efforts for the Green Line/PPP team. I played a key role in drafting concept notes, policy briefs, and project proposals for Public-Private Partnership (PPP) initiatives while providing administrative and logistical support, organizing meetings, and workshops to align project activities with organizational goals.
In terms of communication, I developed and implemented strategies that promoted NGO initiatives, focusing on cohesion among host communities and refugees. I created engaging content for social media, websites, newsletters, and press releases, enhancing public engagement, and established relationships with media outlets to secure consistent coverage. I also engaged with government agencies, partner organizations, and community leaders, fostering collaboration and offering training in communication techniques to staff and beneficiaries.
I efficiently organized and coordinated events, workshops, and campaigns, and monitored their impact by gathering feedback from stakeholders and beneficiaries. I prepared comprehensive reports on communication activities and project outcomes and contributed to drafting sections of proposals and research reports. Additionally, I supported institutional capacity building at NDRI, focusing on quality control in research and publication, and consistently delivered high-quality documentation that aligned with strategic goals and strengthened donor relations.
 

I managed high-volume incoming calls and promptly responded to customer emails, effectively addressing complaints and inquiries from Undocumented Afghans residing in Pakistan. I facilitated the documentation process by educating callers on the SOPs for obtaining Afghan Citizen Cards (ACCs), including necessary documentation, issuance timelines, and grievance procedures. I directed Undocumented Afghans to the NADRA SMS service for application status updates, promoting transparency and accountability.
Collaborating closely with CAR Field Monitoring Associates across 21 NADRA centers, I expedited the processing of complex applications while providing personalized assistance to callers, ensuring their unique concerns were addressed. I compiled and reported issues and grievances to management at CCAR Islamabad for strategic resolution and conducted follow-up calls to ensure accurate and timely information was delivered to the Undocumented Afghans.
In partnership with Program Officers and Communications Analysts, I aligned call center data with media campaigns to enhance outreach and identify operational gaps. Additionally, I maintained detailed caller profiles in specified formats, ensuring accurate documentation and data integrity throughout the process.
 

While working as the Provincial Coordinator with Pakistan Alliance for Girls Education (PAGE) in Balochistan across four districts (Chaghai, Naseerabad, Jhal Magsi, and Quetta), I managed programs for PAGE UK, WPHF (UN Women), and IDRF in coordination with the School Education Department, Literacy Department, and Balochistan Education Foundation.I led the implementation of protection programs, ensuring alignment with international humanitarian standards and adapting strategies to address local challenges. I enhanced protection coordination by fostering relationships with local authorities, NGOs, and community leaders, promoting cross-sector collaboration in areas like health and education for comprehensive protection. I developed and executed monitoring and evaluation systems to track project progress, regularly visiting field sites to assess service quality and initiate improvements.I also crafted and implemented communication strategies to foster cohesion between host communities and refugees, generating compelling content for social media, websites, newsletters, and press releases. Engaging with media and stakeholders, I secured program coverage while collaborating with government agencies, partners, and donors to align communication efforts. Additionally, I provided training on effective communication techniques, organized events and campaigns, and regularly reported on communication activities to management and donors.As Provincial Coordinator with PAGE, I successfully assisted the area office in planning, reporting, monitoring, and managing IDRF, UN Women, PAGE UK and other ongoing projects, ensuring alignment with PAGE's strategic direction and donor obligations. I led the design and development of programs, concept notes, and proposals based on the country’s strategic plan while ensuring implementation was consultative, participative, and gender-sensitive. I managed a diverse team of professionals, overseeing housing reconstruction projects in compliance with Donor and Balochistan guidelines, ensuring financial management and contract compliance. I facilitated stakeholder engagement with community organizations, local authorities, and donors, promoting community participation and collaboration. Additionally, I ensured adherence to PAGE’s Quality Standards and implemented the Monitoring, Evaluation, Accountability, and Learning (MEAL) framework to track progress and impact. My role also involved training and capacity-building activities for community members and craftsmen, as well as risk management and safeguard compliance throughout the project lifecycle.

In the role of Program Officer, I have successfully delivered technical guidance and oversight on program design, implementation, and evaluation to ensure alignment with AZAT Foundation’s objectives. I developed and executed evidence-based programs, utilizing current research and best practices to boost effectiveness. By conducting research studies and literature reviews, I provided critical insights that helped shape and improve program strategies. I also played a significant role in drafting and reviewing technical proposals and concept notes, maintaining high standards of quality in program documentation. Additionally, I extended technical support to partners and stakeholders and conducted training sessions to build technical capacities within teams, thus promoting effective program implementation. I established and maintained vital partnerships, ensuring ongoing collaboration to meet our technical goals and stay updated on industry standards, guidelines, and emerging trends.  Operationally, I managed the development of monthly work plans that aligned activities with project timelines, maintaining organized records for efficient tracking and reporting. I supervised data collection, screening, and verification processes to guarantee accuracy in stakeholder engagements and program activities. Through consistent coordination with MIS and MEAL teams, I ensured timely data updates, supporting informed decision-making and program adaptability. Working closely with the line manager, I navigated emerging challenges to align activities with project objectives, facilitating smooth operational flow and program responsiveness.  At the organizational level, I prioritized compliance with AZAT Foundation’s policies, particularly in community engagement, by promoting zero tolerance toward harassment, violence, and corruption and encouraging community members to voice concerns. I upheld AZAT Foundation’s strategic priorities, ensuring the program's sustainability and impact. Documenting and sharing program successes and lessons learned enabled continuous improvement and contributed to knowledge-sharing initiatives. Engaging communities in Disaster Risk Reduction (DRR) planning further demonstrated my commitment to resilience and advocacy in community settings.  My qualifications include a BS Honours degree in Humanities and Social Sciences with BA in Political and Sociology. Personally, I exhibit strong emotional intelligence and resilience, essential for fieldwork in challenging conditions, and maintain effective communication in English, Urdu, and local languages. My proactive, positive approach enables me to overcome barriers to achieving program objectives, and my commitment to continuous improvement supports personal and professional growth. My value-added skills include strategic planning, communication, and advocacy, with a strong ability to thrive in multicultural environments, which bolsters teamwork and analytical abilities. Through this role, I’ve deepened my understanding of AZAT Foundation programming in complex contexts, program management, and rights-based and results-oriented programming, adhering to AZAT Foundation safeguarding, child protection, and GBV policies.